.png)
WELLNESS GLOW FAQs
Question: Can you customize your body butter?
Answer: Not at this time. This is a service we would like to provide in the future.
Question: Do you have an in-store location?
Answer: Not at this time but hopefully an option in the future.
Question: Do you do pop-up shops?
Answer: Yes, we do. We will update our customers in the future on the website of the events.
Question: Do you have pop-up shops?
Answer: Yes, we do. We will provide further updates to our customers on The Wellness Glow website.
Question: How do we contact your office if we have any further questions?
Answer: We can be contacted by e-mail at orderwithwellness@outlook.com .
Question: Are your products organic?
Answer: Yes. Our products are organic and ecofriendly.
Question: Are your products suitable for children to use?
Answer: Yes. Our products are suitable for all ages.
SHIPPING AND RETURNS FAQ
Question: Where do you ship to and from?
Answer: We are located in Connecticut and ship throughout the United States (including US territories).
Question: When should I expect to get my order?
Answer: Our processing time is 3-10 business days (including priority shipping). This does not include weekends or holidays.
Question: How can I track my order?
Answer: The most reliable way to track your package is with the provided tracking number on the USPS website. The tracking number email is automated; therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by USPS, the tracking information will update. Third-party apps like Shop may also indicate that your package has shipped or has been partially delivered, but the most reliable tracking is with the tracking number on the USPS website.
Question: Do you offer shipping insurance?
Answer: "Purchase Protection" is automatically added to every order at check out, but it is optional. This covers your order for replacement or reimbursement in the event that it is lost, stolen, or damaged. If you choose to opt out, please note that we are not liable for any loss, theft, nor damage.
Question: Can I cancel or change my order?
Answer: Once an order is placed and process, we are unable to cancel it or make changes to the order. Customer service inquiries are handled in the order which they were received; as a result, we cannot promise that order changes will be accommodated prior to processing. This covers item exchanges, add-ons, and address changes or revisions. If an address change and reshipments are requested, customers are responsible for covering the cost of the new shipping label once it has been printed.
Question: What if my order is returned to the sender?
Answer: If your package is returned to us by USPS or otherwise not received as the result of an incorrect address, missing unit/apartment number, failure to reschedule a delivery, unclaimed package, or unregistered tenant, please send us an email with your order number as soon as possible. If a reshipment is requested, you will be provided with an invoice via email to cover the cost of the new shipping label. If a refund is preferred, a refund will be issued for the total cost of goods and tax. Return-to-sender refunds do not include shipping costs and insurance (Purchase Protection).
Question: What if you are unhappy with your order?
Answer: If you have any issues with your order, please email orderwithwellness@outlook.com within 7 days of delivery with your order number and the name of the item(s) you are dissatisfied with. Please ship your return using the carrier of your choice to the address below and send us the tracking number via email once the products have shipped. The Wellness Glow: 140 Texas Avenue, Bridgeport, CT 06610.
RETURN POLICY
The return policy for all products is 15 days. If that time period has passed since your purchase, we are unable to provide a refund or an exchange.
To be eligible for a return, unused, and in the same condition you received the product in and must be in its original packaging.
DISCLAIMER
The FDA has not evaluated the claims made above. This material is being offered primarily for educational purposes and is not intended to treat, cure, prevent, or diagnose any illness or condition. It is not designed to be prescriptive in any way. If you need medical advice, consult your doctor or another healthcare provider. Warning: Avoid getting this substance into your eyes. If contact occurs, rinse the eyes thoroughly with water. If you get a rash, redness, allergic reaction, or itching, stop using the product.
Melting Warning: During the warmer months, butters are likely to melt during transportation if temperatures range from 76 to 200 degrees Fahrenheit. If your butter arrives melted, store it in the refrigerator or freezer for 45 to an hour. Take out and let settle for 20 minutes before using.